Frequently Asked Questions
Category
Hard Up is a fresh skateboarding brand committed to ensuring that our product quality matches our premium designs. When you choose Hard Up, you're guaranteed satisfaction with every purchase!
Hard Up orders are processed and shipped to destinations across Europe and the United States within an estimated 5-14 days on average. While occasional delays may occur, rest assured we strive to deliver promptly. For countries outside these regions, delivery typically takes around 9-18 days on average.
Certainly! For detailed information on our return and refund policy, please visit the dedicated page where you'll find answers to this question and more.
We provide detailed sizing charts for each product on our website to help you find the perfect fit. If you're still unsure, feel free to reach out to our customer service team for personalized assistance.
To prolong the life of your Hard Up clothing, we recommend following the care instructions provided on the garment's label. Typically, washing in cold water and avoiding harsh detergents and bleach will help maintain the quality and color of your clothing.
Some of our products may be released as limited editions, while others are part of our regular inventory. We periodically restock popular items based on demand, so be sure to check our website regularly for updates.
Currently, we operate exclusively online, allowing us to reach customers worldwide. However, we understand the importance of trying on clothing before purchasing, which is why we provide detailed sizing information and offer hassle-free returns and exchanges.
We process orders quickly to ensure prompt delivery, but if you need to cancel or modify your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but once an order has been shipped, it may not be possible to make changes.
We strive to provide excellent customer service and aim to respond to inquiries and requests within 24-48 hours. If you have any questions or concerns, please don't hesitate to reach out to our dedicated customer service team for assistance.
To stay informed about new product releases, company news, and exclusive offers, we recommend subscribing to our newsletter and following us on social media platforms such as Instagram and Facebook. You can also check our website regularly for updates and announcements.